The revised privacy policy will be effective starting on May 25, 2018
What this policy covers
Your privacy is important to us, and so is being transparent about how
we collect, use, and share information about you. This policy is intended to
help you understand:
This Privacy Policy covers the information we collect about you when you
use our products or services, or otherwise interact with PMWeb Inc. (for example,
attending PMWeb Inc. events), unless a different privacy policy is displayed.
This policy also explains your choices about how we use information about you.
Your choices include how you can object to certain uses of information about
you and how you can access and update certain information about you. If you
do not agree with this policy, do not access or use our Services or interact
with any other aspect of our business.
When we refer to "we," or "us" in this policy, we
mean PMWeb Inc., which controls the information PMWeb Inc. collects when you
use the Services.
PMWeb Inc. uses information about you, please see PMWeb Inc.'s privacy
policy.2
Where we provide the Services under contract with an organization (for
example your employer), that organization controls the information processed by
the Services. For more information, please see Notice to End Users below.
What information we collect about you
We collect information about you when you provide it to us, when you use
our Services, and when other sources provide it to us, as further described
below.
PMWeb, Inc. collects different types of personally identifiable
information in order to be able to provide its services to you. Such
information may include but is not limited to name, mailing address, telephone
numbers, email addresses, credit card information and other. Users provide all
such information voluntarily through various order forms, email messages sent
to PMWeb, Inc., LiveChat, telephone, etc.
PMWeb, Inc. also collects different types of non-personally identifiable
information that may include referral URLs, users' IP addresses, users' use of
website, information about the browsers used by the user, etc.
This website uses Internet Protocol (IP) Addresses. An IP Address is a
number assigned to your computer by your Internet service provider so you can
access the Internet. Generally, an IP address changes each time you connect to
the Internet (it is a “dynamic” address). Note, however, that if you have a
broadband connection, depending on your individual circumstance, it is possible
that your IP Address that we collect may contain information that could be
deemed identifiable. We use your IP address to report aggregate information on
use and to help improve the website.
How we use information we collect
PMWeb Inc. uses all collected information primarily for provisioning the
services you have ordered and providing you with ongoing user support. We may
also use your information for sending periodic emails announcing important
service changes, new features, technical issues updates and news, promotional
activities, etc. You can decide NOT to receive such emails by replying to any
of them with "Unsubscribe" in the subject. User information is also
used for improving PMWeb, Inc.’s business processes to make your overall user
experience more rewarding. Your information can also be used for resolving
ownership and other disputes and enforcing agreements between you and PMWeb,
Inc.
How we share information we collect
We may share your information with agents, contractors or partners of
PMWeb, Inc. in connection with services that these individuals or entities
perform for, or with, PMWeb, Inc. These agents, contractors or partners are
restricted from using this data in any way other than to provide services for
PMWeb, Inc., or services for the collaboration in which they and PMWeb, Inc.
are engaged (for example, some of our products are developed and marketed
through joint agreements with other companies). We may, for example, provide
your information to agents, contractors or partners for hosting our databases,
for data processing services, or so that they can mail you information that you
requested.
PMWeb, Inc. reserves the right to share your information in response to
duly authorized information requests of governmental authorities or where
required by law. In exceptionally rare circumstances where national, state or
company security is at issue (such as with the World Trade Center terrorist act
in September, 2001), PMWeb, Inc. reserves the right to share our entire
database of visitors and customers with appropriate governmental authorities.
We may also provide your information to a third party in connection with
the sale, assignment, or other transfer of the business of this website to
which the information relates, in which case we will require any such buyer to
agree to treat your information in accordance with this Privacy Policy.
How we store and secure information we
collect
Information storage and
security
We guarantee that we strictly apply all industry standard security
measures to protect your personal information. Such measures include without
limitation: data encryption (SSL and others), password protected access to
users’ personal information, limited access to the sensitive data, encrypted
transfer of sensitive data submitted by the user through PMWeb, Inc.’s order
forms, login forms etc. There may be security and privacy limitations, which
are beyond PMWeb, Inc.'s control. By choosing to provide personal information
to PMWeb, Inc. you understand and agree that the security, integrity and privacy
of your information cannot be 100% guaranteed.
How long we keep
information
How long we keep information we collect about you depends on the type of
information, as described in further detail below. After such time, we will
either delete or anonymize your information or, if this is not possible (for
example, because the information has been stored in backup archives), then we
will securely store your information and isolate it from any further use until
deletion is possible.
How to access and control your
information
You have certain choices available to you when it comes to your
information. Below is a summary of those choices, how to exercise them and any
limitations. We will respond to requests about this within a reasonable
timeframe.
Your Choices:
You have the right to request a copy of your information, to object to
our use of your information (including for marketing purposes), to request the
deletion or restriction of your information, or to request your information in
a structured, electronic format. Below, we describe the tools and processes for
making these requests. You can exercise some of the choices by logging into the
Services and using settings available within the Services or your account.
Where the Services are administered for you by an administrator (see
"Notice to End Users" below), you may need to contact your
administrator to assist with your requests first. For all other requests, you may
contact us as provided in the Contact Us section below to request assistance.
Your request and choices may be limited in certain cases: for example,
if fulfilling your request would reveal information about another person, or if
you ask to delete information which we or your administrator are permitted by
law or have compelling legitimate interests to keep. Where you have asked us to
share data with third parties you will need to contact those third-party
service providers directly to have your information deleted or otherwise
restricted. If you have unresolved concerns, you may have the right to complain
to a data protection authority in the country where you live, where you work or
where you feel your rights were infringed.
At the request of the disclosing party, PMWeb
Inc. shall:
§
Securely destroy or at PMWeb Inc.’s discretion, return
to the disclosing party all documents and materials (and any copies)
containing, reflecting, incorporating, or based on the disclosing party’s
Confidential Information;
§
Securely destroy all the disclosing party’s
Confidential Information from its computer systems or which is stored in
electronic form (to the extent possible); and
certify in writing to the disclosing party that it has complied with the
requirements of this clause, provided that PMWeb Inc. may retain documents and
materials containing, reflecting, incorporating, or based on the Confidential
Information to the extent required by law or any applicable governmental or
regulatory authority and to the extent reasonable to permit PMWeb Inc. to keep
evidence that it has performed its obligations under any agreement with the
disclosing party.
How we transfer information we collect
internationally
International transfers
of information we collect
We collect information globally and primarily store that information in
the United States. We transfer, process and store your information outside of
your country of residence, to wherever we, PMWeb Inc. or our third-party
service providers operate for the purpose of providing you the Services.
Whenever we transfer your information, we take steps to protect it.
Privacy Shield Notice
EU-US Privacy Shield Statement: PMWeb Inc. complies with the EU-US Privacy Shield Framework as set forth
by the US Department of Commerce regarding the collection, use, and retention
of personal information from European Union member countries. PMWeb Inc. has
certified that it adheres to the Privacy Shield Principles of Notice, Choice,
and Accountability for Onward Transfer, Security, Data Integrity and Purpose
Limitation, Access, and Recourse, Enforcement and Liability. If there is any
conflict between the policies in this privacy policy and the Privacy Shield
Principles, the Privacy Shield Principles shall govern. To learn more about the
Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/
You have a right
to access your data by contacting PMWeb Inc.
An individual who
seeks access, or who seeks to correct, amend or delete inaccurate data, should
direct his query to PMWeb Inc., Attention: David Stone, 1 Pope Street,
Wakefield, MA 01880, info@pmweb.com
If requested to
remove data, we will respond within a reasonable timeframe.
An individual wishing to limit the use or sharing of
their data should contact PMWeb Inc.,
Attention: David Stone, 1 Pope Street, Wakefield, MA 01880, info@pmweb.com
In compliance with the US-EU Privacy
Shield Principles, PMWeb commits to resolve complaints about your privacy and
our collection or use of your personal information. European Union citizens
with inquiries or complaints regarding this privacy policy should first contact
PMWeb, Inc. at:
PMWeb, Inc., 1 Pope Street, Wakefield,
MA 01880, abuse@pmweb.com
PMWeb Inc. has further committed to refer
unresolved privacy complaints under the EU-US Privacy Shield Principles to BBB
EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located
in the United States and operated by the Council of Better Business Bureaus. If
you do not receive timely acknowledgment of your complaint, or if your
complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a
complaint.
PMWeb Inc. is subject to the investigatory
and enforcement powers of the Federal Trade Commission (FTC)
Please note that if your complaint is not
resolved through these channels, under limited circumstances, a binding
arbitration option may be available before a Privacy Shield Panel.
We may
be required to disclose an individual’s personal information in response to a
lawful request by public authorities, including to meet national security or law
enforcement requirements.
In
cases of onward transfer to third parties of data of EU individuals received
pursuant to the EU-US Privacy Shield, PMWeb Inc. is potentially liable.
Other important privacy information
Notice to End Users
Our products are use by organizations. Where
the Services are made available to you through an organization (e.g. your
employer), that organization is the administrator of the Services and is
responsible for the end-users and/or Service sites over which it has control.
If this is the case, please direct your data privacy questions to your
administrator, as your use of the Services is subject to that organization's
policies. We are not responsible for the privacy or security practices of an
administrator's organization, which may be different than this policy.
Even if the Services are not currently administered to you by an
organization, if you are a member of a team administered by an organization, or
if you use an email address provided by an organization (such as your work email
address) to access the Services, then the administrator of that team or the
owner of the domain associated with your organizational email address (e.g.
your employer) may assert administrative control over your account and use of
the Services at a later date. You will be notified if this happens.
Board, team, and enterprise administrators are able to restrict your
access to and privileges within the respective board, team or enterprise the
administrator controls. In some cases, enterprise administrators can also:
If you do not want an administrator to be able to assert control over your
account or use of the Services, you should deactivate your membership with the
relevant board, team or enterprise or remove any email addresses containing a
domain owned or controlled by the administrator entirely from your account.
Once an administrator asserts control over your account or use of the Services,
you may no longer be able to withdraw membership or change the email address
associated with your account without administrator approval.
Please contact your organization or refer to your administrator’s
organizational policies for more information.
Our policy towards
children
The Services are not directed to individuals under 18. We do not
knowingly collect personal information from children under 18. If we become
aware that a child under 16 has provided us with personal information, we will
take steps to delete such information. If you become aware that a child has
provided us with personal information, please contact our support services.18
Changes to our Privacy
Policy
We may
update this Privacy and Data Security Policy from time to time. When we do
update it, for your convenience, we will make the updated policy available from
our website at PMWeb.com or from David Stone our Data Protection Officer
If you disagree with any changes to this privacy policy, you will need
to stop using the Services and deactivate your account(s), as outlined above.
Contact Us
Your information is controlled by PMWeb Inc., Inc. If you have questions
or concerns about how your information is handled, please direct your inquiry
to PMWeb Inc. or if you are a resident of the European Economic Area, please
contact our EU Representative.